Keys To The Shop : Equipping Coffee Shop Leaders 172 : Why Tracking Performance is a Must!
This is absolutely critical! One of cornerstones of running a coffee bar is the ability to stay in tune with the performance of the people that work in it.
Having a system for tracking behavior that is either praise worthy or in need of correction is a must. Many shops that just shoot from the hip when it comes to correction or affirmation end up seeing their best people frustrated and their problem people hide out too long in the ranks, spreading toxicity to the others.
Today we are going to talk about some ideas and steps you can take to make tracking a performance a reality in your cafe so you can have a vibrant and thriving team the knows that the leaders are paying attention and are there to facilitate their success.
In this episode you will learn:
- The importance of tracking performance
- How to prepare yourself to launch a system and actually stick to it.
- Ideas for tracking and rewarding praise worthy behavior
- A step by step process for corrective action
- The cultural hazards of correction applied poorly
- Your role as a coach in the corrective process
- The importance of having a balanced view of your staff
Links to related episodes:
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