Recognizing overlooked experts can solve crucial industry problems
Identifying 'Level 6' experts leads to innovative solutions in challenging situations
Deep dives
The Journey of Radiolab and What's Your Problem Podcasts
Radiolab, a podcast that began with a focus on science, philosophy, and ethics, has evolved into a platform showcasing impactful journalism and storytelling. In the podcast 'What's Your Problem?', host Jacob Goldstean explores the ventures and challenges faced by entrepreneurs and engineers striving to innovate and solve unique problems, from drone delivery services to self-driving cars.
The Start of an Unlikely Wall Street Career
Michael Lewis shares his unexpected journey from an art history major with no finance background to working on Wall Street, where he influenced professional money managers despite his lack of expertise. Lewis, known for his book 'Liar's Poker,' emphasizes his role in highlighting expert insights by writing about actual experts who inform his work.
The Role of Unsung Expertise in Healthcare
The narrative delves into Sue Henderson's expertise in medical billing, which revolutionized healthcare practices through software development. Henderson's intricate knowledge of billing rules and healthcare intricacies significantly impacted the efficiency and valuation of Athena Health, transforming the industry and streamlining financial processes.
Finding Expertise in Crisis
In times of crisis, Tod Park and Ed Park implement a strategy to locate 'Level 6' experts, individuals with profound domain knowledge crucial for problem-solving and innovation. By identifying unsung experts like Sue Henderson in challenging situations, they successfully navigate complex issues and create impactful solutions across various industries.
Athenahealth was just another healthcare provider facing the biggest problem US doctors face: not treating patients, but getting insurance companies to pay their bills. But then the company figured out how to fix the problem, by recognizing an overlooked expert toiling in the hospital basement.
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