Ep 23 - a look back and some thoughts on AI strategy

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In this episode, Zoe and Kevin discuss their thoughts on the biggest topics of the year in Copilot and what that means for next year before Kevin goes solo to talk about the importance of building a comprehensive AI strategy centered around Microsoft Copilot. They explore the evolution of AI tools, the need for alignment with organizational goals, and the significance of understanding agents and their capabilities. The conversation also delves into measuring success and ROI in AI implementation, the future of AI tools, governance and compliance, and the role of generative AI in business processes. They emphasize the need for a Center of Excellence to support AI initiatives and prepare for the future of work.

Takeaways

• Building an AI strategy is essential for effective implementation.
• Alignment with organizational goals reduces risk and enhances productivity.
• Understanding the capabilities of AI agents is crucial for their effective use.
• Measuring success in AI implementation goes beyond ROI; consider overall impact.
• Democratization of AI tools will make them accessible to more users.
• Governance and compliance are critical in the responsible use of AI.
• Generative AI can enhance business processes but should be used judiciously.
• The hype cycle illustrates the fluctuating expectations of AI tools.
• Preparing for the future of work involves understanding AI's evolving role.
• A Center of Excellence can facilitate the successful adoption of AI.

Key links

• Future of work report 2024
• GitHub Copilot free tier
• Simon Owen talking of CoE and C4E in his blog