In this episode of the Local Marketing Lab, we explore the powerful connection between effective training, exceptional hospitality, and repeat customers with Jason Berkowitz, a hospitality veteran and founder of Arrow Up Training. With over two decades of experience spanning more than 50 restaurant openings, Jason shares invaluable insights on how businesses can boost repeat customers with training and create memorable guest experiences. His unique blend of psychology-backed management techniques and creative problem-solving offers a fresh perspective on cultivating customer loyalty in the hospitality industry and beyond.

Here are some topics discussed in the episode:

• The difference between service and hospitality
• Strategies for implementing effective training programs
• Tips for improving order accuracy in takeout and delivery
• Methods to enhance employee retention and satisfaction
• Building strong relationships with guests

Resources

• Connect with Jason Berkowitz on LinkedIn.
• Learn more about Arrow Up Training.

Other shout-outs

• Follow Shawn Walchef and Troy Hooper on LinkedIn for tips on digital hospitality.
• Check out Tocaya Organica, modern Mexican food with locations in Arizona and California.
• Ronan for excellent marketing, training, and hospitality.