Artificial Intelligence in Human Learning: Risks, Opportunities, and What’s Next

In this end-of-season episode of Class Disrupted, Diane Tavenner and I came together in-person at the AI Show at the ASU-GSV Summit to reflect on the arc of our AI-focused sixth season. We discussed key themes and takeaways, including the enduring importance of foundational knowledge, skepticism around the speed and impact of AI-driven change within traditional schools, and how transformative innovation is more likely to emerge from new educational models outside the mainstream. Our conversation explored the challenges and opportunities AI brings, particularly in developing curiosity as a critical habit for learners, and we revisited how our own perspectives shifted throughout the season.

Michael Horn

Hey, Diane, it is good to be with you in person.

Diane Tavenner

It's really good to be in person. It's a little funny where we are in person, but it's kind of the perfect setting to end our AI you know, miniseries—season six. We are at the AIR show. I think that's what it's called, the AI show in San Diego.

Michael Horn

I'm gonna take a selfie, as we say.

Diane Tavenner

We're gonna send you a picture of this. So we're recording here from the floor that is filled with educators and edtech companies and AI. AI. AI!

AI's Educational Impact Outside Schools

Michael Horn

Because AI is the thing, which is perfect because our season this year has almost exclusively focused on the question of what will the impact of AI be in education? How do we shape that? What do we want it to be? All these questions, frankly, in ways that neither of us had imagined fully. I think when we started this and we did a first sort of rapid reaction.

Diane Tavenner

We did. Were we starting our kind of baseline assessment of what we thought and our knowledge and what we were curious about?

Michael Horn

Yep. And we've gone through this journey, and now today, we sort of get to tidy it up with our very sharp, insightful takes. No pressure on us.

Diane Tavenner

No pressure for those key headlines. But, you know, along the way, we interviewed a bunch of really interesting people, some skeptics, some really positive folks. And we benefited a lot from it.

Michael Horn

I learned a ton. My understanding of the space. I don't know if I conveyed it on our prior episode, but I think it's a lot deeper than it was when we started.

Diane Tavenner

For me, too. I really appreciate them. And then, you know, in true fashion, we just publicly processed out loud last episode.

Michael Horn

We do.

Diane Tavenner

And now we're going to try to actually pull it together with some key takeaways. So that's how we're going to wrap it today. And so we kind of outlined, you know, three big categories here. And the first one is, I want to ask you what belief was confirmed for you as we made our way through this season?

Michael Horn

Yeah. So people obviously heard where we started, but I will confess, I've been struggling. I knew you were going to ask this question, and for days I've been wondering, what did it confirm for me? I think I will say two things. If that. And maybe that's cheating. But it's our podcast. Right. So, number one, I think it confirmed for me that foundational knowledge will still be important.

Diane Tavenner

Yes.

Michael Horn

And I think developing it into skills will still be important, just as Google did not change that reality, despite What a lot of educators and maybe more schools of education sadly were telling their students that became teachers. I don't think AI will change that either. We had a long conversation in the last episode around the nature of expertise and who AI is useful for. I think the second thing that maybe hit harder for me but, but confirmed something that we talked about in the first episode was I think the most transformational use cases of AI in education will be in areas outside of the traditional schools with new models that leverage AI that wrap around it to do things very differently from business as usual, frankly. Like why you started public school is outside of the traditional. Right. I think the other piece of that is I'm somewhat skeptical that venture capital will be the thing that funds a lot of these new models that emerge.

Diane Tavenner

Say more about that. Why?

Michael Horn

Well, I could be very wrong in the latter. I'm just coming, we're at this conference and I just coming from a place where a few people said no, we are funding these things. So I could be completely wrong. I guess my thoughts are that the time frames for explosive growth for VC are short; five to seven years.

Diane Tavenner

Yeah.

Michael Horn

The microschools, the new emerging schooling models. I don't even know if microschools will be the word we use in five years from now. I'm not convinced those are like zero to a hundred thousand student businesses.

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Diane Tavenner

Yeah.

Michael Horn

And so I don't know, can you make a venture style business out of them? Venture might be funding the AI software that sort of makes those things go round and certainly the infrastructure that we've talked about.

Diane Tavenner

Right, right.

Michael Horn

But I, but I guess I think that's going to be the really interesting hotbed of activity to look at. And we had this dichotomy on the first show, teacher facing versus student facing. I think that's less present in my mind at the moment. But the student facing stuff I think will be in these new models, not the traditional ones.

Diane Tavenner

Fascinating.

Michael Horn

What about you?

Diane Tavenner

Well, I think that, you know, when.

Michael Horn

I feel free to disagree with me also I think.

Skeptical Optimism on Change

Diane Tavenner

Well, I think my confirmed belief is sort of a dimension of what you're talking about, maybe the flip side of what you're talking about or connected to it and I can't decide if it's in conflict with what you're saying or not. So let me just put it out there and we'll see. I will say that I think of myself almost as always an optimist, but I am a skeptic in one area and I believed coming into this that we weren't going to hear that schools were being redesigned or that even had been. And so it sort of confirmed my belief that I don't know what is going to bring about this kind of change. And so you are saying it's going to happen outside of the. Yes, because that's the only place that.

Michael Horn

It's the only place for transformational use cases.

Diane Tavenner

And it may be yet.

Michael Horn

And it may be yet. And I think the confirmed belief for me at the moment, it's great when you're wrong and you learn something new. I will say. But at the moment, it confirmed my sense that it will, look at our field, they tend to be consumed with the hardest, most intractable problems at the center of the field. And this is gonna be the periphery. It's not gonna be the bulk of it. So there's a little bit of a cognitive dissonance if you.

Diane Tavenner

I think you're right. And it's. It's so interesting. The story in America is truancy and absenteeism. So data tells a story along that. But if you're processing that, that is the biggest problem. And then you're creating, using AI to create a solution structure.

And what is happening in the school day is the problem. Families are voting with their feet.

Michael Horn

So it's so interesting you say that. I'm rereading Bob Moesta's book, Five Skills of Innovators. I almost mailed you a copy over the weekend. They're solving a problem rather than asking, what is the system supposed to do and how do you tighten the variance around that? And as he says, you can solve the problem, but create five others. Or you say, what is the system supposed to do now? Yeah. And so that's why I think we got to bust out. So let me ask you, Let me ask you the next question. Where did it change your mind or beliefs? Anything that we learned?

Diane Tavenner

Well, I do. I do think it changed my mind. And I'll point to our episode with John Bailey. That's how we kicked off this series. And I think I've talked to so many people who love that episode, and they're like, oh, my gosh, I had no idea all the different ways that I could use ChatGPT or Claude or whatever AI I'm using. And it's true. I mean, John, you know, talked about how we now have an expert in our pocket on every possible topic. And so it really pushed me to think about how I was using it in my life, both in.

In my personal life, in my professional life, and in our product. Now there's Some challenges with this expert idea that I think came up for both of us.

Michael Horn

Yeah. And maybe that's where I, maybe that's where it changed my beliefs. I think I had a sense and you can read my quotes in newspapers and stuff like that. That or newspapers exist. Ed weeks, stuff like that. That. I think this series really gave me a much deeper set of questions around what kinds of students will actually be able to take advantage of these types of tools. I won't go into it again. Did it the last episode around this novice expert, unknowing, knowing, sort of two by two.

Revising Views on AI Strategy

Michael Horn

And so I think that's like something that I'm really wrestling and revising in my head coming out of this. I think along those lines, it gave me a much deeper concern over a lot of the things that could go wrong if we're not super intentional and thoughtful about that game. But I think it's like how we leaned into it. And I, I will say, I don't know if this is a revision for me. You may tell me I'm leaving my principles behind, but I sort of scoffed a couple years ago when districts would say, we need an AI strategy. And I was like, no, that's focusing on the inputs, not the outcomes you want. But I think I've revised my stance in that I do think that there needs to be more thoughtfulness around what are our beliefs and values and so forth in an era of AI, and what does that mean for what we think about teaching and learning? And maybe that's your AI strategy.

Diane Tavenner

Well, and this harkens back to the episode with Rebecca Winthorp. Will AI provoke schools to go back and have the real conversations about what is the purpose of education? What are we trying to do? What matters now? How are we using this new, very powerful tool to further our purpose?

Michael Horn

Look, I would hope that they would, but, I mean, I think this is the answer, you know, see number one, where I think it's more likely that these conversations happen in embryonic education communities than the traditional, despite how broken this could look in five years if we go down this road. But that's, I left with a lot of concerns.

Diane Tavenner

Yeah. And I'm curious in my own use of AI, if I'm missing out or losing anything, because I'm not, like, processing some of my thinking and work in the way that I used to, like, no doubt more efficient, certain brain work during that process.

Michael Horn

So was it creating cognitive laziness that.

Diane Tavenner

don't, I have no evidence that that's true. But I do wonder.

Michael Horn

And on my other podcast, Future U, Jeff Salingo talked about how his daughter, one of his daughters, asked what you did when you didn't have phones. And her visual image wasn't like, oh, you memorized stuff and had to learn a lot. Her visual image was literally like, we have a phone in front of us, navigating us. We must have had a large fold out map. She couldn't imagine that we would write down the directions and so forth and then. And occasionally you pulled over and had to recalibrate, but. And so he was like, oh, so this is an example of cognitive laziness. And I was like, I actually think that's an example of freeing up the brain to do other things that I think is.

Curiosity's Impact on Longevity

Diane Tavenner

Well, and in a whole other part of our lives. We both care a lot about longevity and the science and whatnot. And so there's certainly some evidence over there that we are not helping our brains when we're taking all those tasks out of our life. So I want to switch gears and name something else that it changed for me, and that's curiosity. I think we both came to this. And for me, here was the big aha, like I have for years. Like, I built the summit model with the habits of success, and curiosity was one of the parts of that. But curiosity has always gotten sort of shortchanged, if you will, because everyone's like, well, that's great, but how do you teach it and how do you assess it? And it's sort of sitting up there and to me, like, curiosity comes roaring back in.

It is having its shining moment.

Michael Horn

Like the habit.

Diane Tavenner

Yes.

Michael Horn

That you will need to be a thriving adult in this world. So you don't take things on face value. So you are inquisitive, so you ask. So you're always needing to use this, I think, to figure out what is truth, if you will. That's perhaps a real skill that we will need to be better at developing.

Diane Tavenner

You know, I would probably call it more of a habit, but it is a skill. It's one of those weird ones because I feel like we're born naturally curious, not feel like there's a lot of evidence of that. I sadly believe that our education system actually rings that curiosity out of us.

Michael Horn

It doesn't reward it. Right?

Diane Tavenner

It doesn't reward it. And you know what's interesting? In my current work, you ask employers, you know, who would you provide job shadow opportunities for, who would you have as an intern, those sorts of things. And when you talk to them, curiosity rises to the top. What do they want? A young person who comes in, who's a signal that you do have a growth mindset and you are interested in growing and you do want to learn and you're just. Yeah, it's just such an important quality, I think.

Michael Horn

Yeah, I think that's right. And it. And it connects all these things. My own worry is that if people don't have enough foundational knowledge, they'll actually be far less creative in this world of AI where they're just doing what is sort of told to them and unable to ask big questions. If I ask you to learn how to ask really big questions that break out of status quo systems and things of that nature.

Diane Tavenner

Exactly to that point. I think the other thing that I've been thinking differently about is throughout this series, as you know, my biological son is a history guy.

Michael Horn

Someone after my heart, I know, said.

Diane Tavenner

To me, the other one is obsessed with AI, so it's an interesting combo.

Michael Horn

But yeah, the other one I have no chance of understanding.

Human Element in Innovation

Diane Tavenner

But yes, yeah, she said to me, you know, mom, because we're talking about the speed of how the development of the innovation, but the human part is still really real. And so one of the things he said to me is, you know, do you know how long it took for America to fully adopt electricity after it was invented?

Michael Horn

It was like rebuilding of models around it that are native to that at the center.

Diane Tavenner

Yes. And I just think it's so interesting. Like I had a conversation with ChatGPT about why did it take so long. And so some of the things I learned and my kiddo is like, there's infrastructure. In the case of electricity, there was a cost. I would argue there's like hidden costs to it.

Michael Horn

I think there's huge costs. This is not the zero marginal cost world anymore of Silicon Valley.

Diane Tavenner

Right, right.

Michael Horn

It's different.

Diane Tavenner

Right. There was a lack of immediate need or use. Why are you getting on AI like, and even the two of us saying, you know, we now almost never go on Google and search Google anymore because we've transformed our behavior over. But it took a minute even for us to sort of figure that out, change our behavior.

Michael Horn

Interesting. So this guy Horace Dediu, I was not going to go here until you just brought this up. Who runs the Asymco sort of community podcast, speaks a lot about Apple. He was with the Christensen Institute for a hot minute.

Diane Tavenner

Okay.

Michael Horn

And he was doing his research around the adoption of refrigerators and dryers. Adoption of refrigerators was relatively fast, but the adoption of dryers was really, really slow. Oh, and dryers were really, really slow adoption because you had to change the component into which it fit in the house. Right.

Diane Tavenner

And so it requires a different plug.

Michael Horn

Infrastructure. Tells you how fast it will go.

Diane Tavenner

Yeah.

Michael Horn

And we don't ever ask, have that conversation right around thinking about, you know, how much do you have to redesign huge parts to make really it useful.

Diane Tavenner

And I would assume the case with dryers to households across the country. And I. I think that when people look back on this moment in history, they'll probably blur the time period it takes. But we're going to live through, I think, a much longer time period.

Michael Horn

It's interesting, a lot of my early funders at the Christensen Institute, people like Gisèle Huff, who I adore, they would get annoyed with me. I mean, when I said patience is going to be required because we have an install base, we have a system.

Diane Tavenner

Right.

Michael Horn

I, on the last one, expressed my belief that some of these dynamics could change around disruptive innovation actually now being welcomed for the first time.

Diane Tavenner

So I'm laughing at us a little.

Michael Horn

Bit because of our naivete.

Diane Tavenner

2020 to do a little. Well, back in 2020, but then we thought we were going to do a little AI miniseries and then we'd figure it all out. But I think that as we wrap this season, season six, we actually have even more questions and curiosity ourselves.

Michael Horn

Well, and we'd love to hear from folks who are tuning in. This is a welcome invitation to just pester us less with your pitches and more with, like, what are you curious about?

Diane Tavenner

Yes.

Michael Horn

Who would you like to hear from? Not in your orbit, but, you know, people that would further both your understanding and ours.

Diane Tavenner

Yes. And what are you doing and what are you seeing and how can we sort of come along on this journey together?

Michael Horn

So let me end with this one question. Will AI have an impact on young people? If so, when and how?

Diane Tavenner

Yes.

Michael Horn

My answer to that question is like, despite what at least one of our guests said is, I can't imagine it will not have a big impact on individuals. I think AI is going to be much more pervasive, in fact. And look, I'm not one of those people that says just because it's in the working world, they need to use it now because we're preparing them for that world.

Diane Tavenner

It's already impacting them. So it is having an influence on the work that's available to them. The way employers think about work. The what, what. Where it's going to have an impact on.

High School: Experiential Learning Shift

Michael Horn

Particularly in high school, I think it's going to be like the old world of like, here's the curriculum. Go learn it, I think, is massively thrown out the window. Right. Like, Maybe K through 8th is a little bit more constant because it is foundational. I, I don't think it should change as much, but high school, I think, is different. It already should be much more experiential and exploratory in my view. But I, I think it'll be, I think it should be extremely so now.

All right, let's wrap. What are you reading, watching, listening to that I should be clued into.

Diane Tavenner

Well, I'm still on all of the ancient Greek fun, so I have gotten a lot of very polarized reactions to this, but hear me out. So Gavin Newsom has a new podcast.

Michael Horn

He does.

Diane Tavenner

I've been reading about it and lots of people have been reading about it. I live in California, as you know.

Michael Horn

So he's your Governor.

Diane Tavenner

He is my governor. You have to listen to this. The first episode where he interviewed Charlie Kirk. And for those who don't know, the premise is he's talking to people who he really disagrees with. Here's why I'm going to promote it. I love it. These are, they're getting into the nuance of policy and how things work. And I am learning a lot and I want to be able to make my own decisions.

Diane Tavenner

So I want to hear the full scope of things and feel like. And I don't. So this is the kind of conversation I want to exist out there.

Michael Horn

Well, so you're learning from that and I'm learning from you. I, I am, I'm, I'm not just reading non fiction. I've also been embracing some fiction books. I'll name one. Yeah, there you go. Right. I'll name one which is Paradise. And I'm gonna mess up the author's name.

Michael Horn

I'm gonna apologize, but Abdulrazak Gurnah. And I'm reading this book Paradise, because I'm, I'm learning from you that it's nice to read fiction from the country where you're about to travel. And as you know, I'm headed to Tanzania with Imagine Worldwide. I'm on the board there.

Diane Tavenner

Are you enjoying it?

Michael Horn

I'm still like trying to sense make from it.

Diane Tavenner:

Yeah.

Michael Horn:

It's less. The fiction that I read around Sierra Leone in particular was like very of the Civil War moment and like I could really figure out where that is. But in Paradise, there are a lot of currents going on in this book. I'm trying to sense make. And it's really interesting.

Diane Tavenner

How beautiful.

Michael Horn

And thank you to all of our listeners once again. And thank you, of course, to The74 for distributing this. And it's how so many of our listeners connect with us. And so to all of you, we will see you next season on Class Disrupted.

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