Legal Innovation Spotlight Proactive AI and the Client Experience: What Law Firms Can Learn from Tech Startups with Dan Szabo
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May 28, 2025 Dan Szabo, Senior Director of Innovation at Davis Wright Tremaine, brings a wealth of experience from app development and military service to the discussion on AI's role in legal services. He highlights how proactive AI can transform attorney-client interactions and streamline legal consultations. Szabo advocates for a cultural shift towards innovation in law firms, pointing out the need to balance traditional practices with modern technology. The conversation emphasizes the importance of diverse perspectives for fostering innovation and adapting to a tech-driven legal landscape.
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Dan Szabo's Coding Origins
- Dan Szabo learned software development during army deployments using minimal resources like a small laptop and a book.
- This self-driven start led him to innovate within legal technology at major firms and now as Senior Director of Innovation at DWT.
Proactive AI Boosts Trust
- Traditional AI is reactive, requiring users to stop work and trust uncertain outputs, which slows adoption.
- Proactive AI that prompts users and extracts known good info improves trust and efficiency, unlocking new legal workflows.
Cutting Intake Time by AI
- DWT used their proactive AI engine to reduce a 6-hour legal intake interview to just one hour.
- This tool collects data conversationally, serving diverse users anytime, in any language, improving access and efficiency.