The Company Road Podcast E19 Ben Prinsloo - Starting with self awareness: Leading the charge for inclusive workplaces
“It's about awareness; it breaks my brain and it breaks my mind, how often people just blindly move into stuff without that self-awareness of what it is that they're trying to achieve.”
Ben Prinsloo
In this episode you’ll hear about:
- Prioritising organisational challenges: Identifying issues in the workplace and knowing what to solve first and what’s possible to solve first
- Leading diversity/inclusion initiatives: Knowing where to start in championing diversity and recognising when genuine inclusivity is actually being achieved
- Transparency vs oversharing: Walking the line between openness and oversharing by knowing when information is purposeful and how to be tactful in your communication approach
- Managing customer experience in academia: How to identify the needs of your customer base (particularly in higher education) and balance engagement with
- Employee engagement & forced fun: Why the term ‘forced fun’ needs to be banished and the trick to motivating employees toward team initiatives
Key links
Pearson https://www.pearson.com/en-au/
International Women’s Day https://www.internationalwomensday.com/
D&I https://www.gartner.com/en/human-resources/glossary/diversity-and-inclusion-d-i-
Forced Fun https://www.linkedin.com/news/story/is-forced-fun-actually-fun-5797796/
About our guest
Ben Prinsloo is a passionate and strategic leader, primarily in customer experience and retention, having spent the last 7 years in the online education sector. Ben previously lead student engagement and retention at Pearson and Chisholm Online.
Within his numerous roles, Ben has successfully delivered key initiatives for business enhancement, optimization, and expansion, as well as developed new operating models to demonstrate improved cross-functional collaboration and performance.
About our host
Our host, Chris Hudson (https://www.linkedin.com/in/chris-hudson-7464254/), is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co).
Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with Academy Xi in CX, Product Management, Design Thinking and Service Design and mentors many business leaders internationally.
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