1286: Heathcare Concierge with Dr. Sanjay Prasad

LifeBlood: We talked about resetting the healthcare system, the value of having a healthcare concierge, and improving quality and outcomes in healthcare. 

We discussed Sanjay’s family experiences growing up that led him to medicine, the existing problems in the healthcare system, why long standing relationships can create inefficiencies and suboptimal results, and how 15 to 25% of surgeries are unnecessary. 

We talked about how the pandemic has caused many to reevaluate healthcare and the way it’s delivered, how it’s an opportunity to look at inefficient and outdated practices and replace them with better systems using technology and how to go about that. 

We discussed how “bundling” the services people need when getting surgery led Sanjay down the path of entrepreneurship, and how the desire to be of service and to do a better job for patients led him to the concierge approach, and to develop an RFP process for helping patients be better consumers of healthcare when they’re told they need surgery.   

We talked about how patients, doctors and insurance companies are responding to this new approach, how it’s creating better quality and outcomes for patients, addressing human behavior and empowering people to be able to ask the important questions of their doctors with Dr. Sanjay Prasad, practicing Neurotologist, one of few surgeons in his specialty to complete three fellowships in neurotology, advanced head and neck oncologic surgery, and cranial base surgery.  He’s the author of Resetting Healthcare and the Founder of SurgiQuality.  

Listen to learn why taking a pause when you’ve been told you need surgery can have a profoundly positive impact on your overall experience, and what to proactively do during that pause!

For the Difference Making Tip, scan ahead to 17:01!

You can learn more about Sanjay at ResettingHealthcare.com, Facebook, Twitter, Instagram and LinkedIn.

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