In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Uzair Hamid, Founder and Community Lead of CRM DXB. Together, they discuss the importance of customer relationship management (CRM) in marketing, habit formation for retaining customers, and how to track the success of habit formation measures. 

Uzair is the Founder and Community Lead of CRM DXB, a CRM and retention consulting company specializing in advising, implementing, automating, and scaling CRM for companies. He draws on his decade-long experience in CRM and passion for community-building and problem-solving to deliver tailor-made solutions to his clients. Prior to this, he was Global Head of CRM at Rain, a cryptocurrency brokerage.

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Previous guests include: Dave Kerpen, Shep Hyken, Joey Coleman, Dan Gingiss, Brittany Hodak, Ron Kaufman and Jim Tincher.

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