#52 Navigating Complexity within Incidents

Sonja Blignaut is a complexity expert. That might not sound relevant to incident response in reliability engineering. But it is!

Our systems are becoming more complex and so are the resulting incidents.

Learning about complexity can help reliability folk go into an incident with less anxiety, which we’ll explore in this episode.

We'll explore the causes of complexity in incidents and how the Cynefin framework classifies incidents.

We'll also deep dive into the concept of complexity itself and dispel a common issue where it gets mixed up with complicatedness.

About Sonja

Sonja is a co-founder of Complexity Fit and founder of More Beyond focusing on helping teams build capacity for sensemaking, collaboration, and wayfinding.

She has a background in programming from her early career as a meteorologist, having worked in C and Fortran, and then progressing to working as a web developer.

You can connect with Sonja to learn more about complexity via LinkedIn.

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