Lead the People #118: Reimagining the Modern Workplace with Stela Lupushor
Stela Lupushor is on a mission to humanize the workplace. She works with the Conference Board’s Fortune 500 corporations-members on rethinking their workplace strategies; leads Reframe.Work Inc. and consults on how to create inclusive workplaces through the use of technology, human-centered design, people analytics, and future-thinking; and founded amazing.community, a nonprofit extending the work horizon for women. Previously she transformed the workplace at the intersection of technology, analytics, and HR at Fidelity Investments, TIAA, IBM, Price Waterhouse, and PwC Consulting and their clients.
Top 3 Takeaways
- Freshen up. Traditional job descriptions fail to capture the actual work being done so focus instead on work activities, outcomes, and problems to be solved.
- Think again. The workplace is no longer a binary concept but encompasses physical, digital, and cultural environments that should be optimized to support different types of workers.
- Design for the times. Employee experience happens primarily outside HR processes requiring a deliberate design approach centered on a worker’s' journey from brand discovery to daily team interactions.
From Our Sponsor
The Predictive Index (PI) is an award-winning talent optimization platform that aligns business strategy with people strategy for optimal business results. More than 60 years of proven science, software, and a curriculum of insightful management workshops make PI the solution for any company looking to design great teams and culture, make objective hiring decisions, foster engagement, and inspire greatness in their people anywhere in the world. More than 10,000 clients and 480+ partners use PI—including Nissan, Citizens Bank, Subway, Blue Cross Blue Shield, and Omni Hotels—across 90+ countries. Learn more at predictiveindex.com.
From the Source
"How many of us have worked using a job description that matches what we actually do day in and day out? Past day one, if ever."
"If you ask any employee who is not in HR, they will prefer to spend as little if any time with HR processes. The work experience happens on a manufacturing floor, on a team that you work in, in Slack, in your interaction with your managers."
"There's no linear way you cannot know and anticipate all the problems that will emerge during the day or during the administration tenure or during the lifespan of a project. And it's important to find the right people and put them in the right environment to solve the right problems and get out of the way usually."
"People care when somebody cares about them, even though you may not necessarily address the use case they are asking you to address. The sheer fact of asking creates a lot of goodwill."
"You come to work, you trade your time, you trade your talent, you trade your skills, your passion, and you expect something fair in exchange for that. And that fairness is not just the money and the benefits. That's kind of the baseline."
Connect with Stela
Website: http://reframe.work
LinkedIn: https://www.linkedin.com/in/slupushor