Sam Miller Science S 805: How to Build a Client Experience That Sells for You: Referrals and Retention Start with This 3 Step Framework
Do you know your ABC's when it comes to your client's journey? Whether you do or not, I'm really excited to share this framework and teach it to you for the first time or remind you of these important aspects of your coaching business.
Topics include:
- Customer/Client Experience
- ABC’s of the Client Journey
- Sale to Get a Customer vs Getting a Customer to Make a Sale
- Activation Points
- Good vs Great Product/Service
- Beneficial Additions to Our Product/Service
- Biases and Beliefs
- Community, Communication, and Check-ins
- Referral Exercise
- Recapping/Key Points to Remember
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