Why it's so hard to resist holiday sales (and how to try)
Dec 13, 2023
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In this engaging conversation, NPR business correspondent Alina Selyukh shares her expertise on retail and consumer behavior. She reveals how malls are designed to trigger our brains into impulse shopping, especially during the holiday season. Retailers exploit tactics like urgency and scarcity, making it tough to resist temptation. Alina offers practical tips for outsmarting these strategies, helping listeners navigate the tricky landscape of holiday sales with more mindfulness.
Sales use consumer neuroscience and neuromarketing to trigger impulsive buying by creating a sense of urgency and scarcity.
Discounts create a perceived reward beyond the product and stores employ decoy pricing and suggested prices to influence purchase decisions.
Deep dives
The Science of Sales: How Discounts Affect the Brain
Sales can be good depending on one's budget and need for an item. Consumer neuroscience studies the brain's response to discounts and the field of neuromarketing explores how companies use this knowledge to sway consumers. When encountering a discount, the brain experiences a sense of urgency, scarcity, imaginative anticipation, and fear of missing out (FOMO). Shopping without a plan, list, or budget is ideal for stores, as the emotional part of the brain dominates the rational part. Anticipation and pleasant memories play a major role in driving purchasing decisions, while stress and cognitive overload can impair rational decision-making. Sales create a sense of urgency and scarcity, triggering impulsive buying. Stores use various techniques like decoy pricing and suggested prices to influence purchase decisions. Although experts suggest making shopping lists, researching prices, and giving oneself time to cool off, it is challenging to resist the allure of sales.
The Impact of Discounts and Tricks Used by Stores
Discounts trigger a sense of reward and an impression of getting a good deal. Sales create a perceived reward beyond the actual product, making consumers feel they've earned something. Stores also employ decoy pricing, using a medium-sized product to make the larger and more expensive option seem like the best deal. Adding a suggested retail price to a discounted item makes it appear higher quality and increases its appeal. Despite understanding these techniques on a rational level, experts admit that everyone falls for sales to some extent. Strategies to approach discounts rationally include making shopping lists, researching prices, and giving oneself time to think before buying. However, resisting the rush of emotions during a sale can be quite challenging.
Real-Life Experience: The Temptation and Reality of Discounts
During a shopping trip, the hosts experienced the impact of sales firsthand. Although they didn't follow the advice of making a plan or sticking to a budget, they recognized the influence of anticipation, impulse, and a sense of reward. The presence of discounts can overwhelm the brain with numerous choices and induce hasty decision-making. Despite the initial happiness of finding discounts, the hosts acknowledged that impulsive purchases might not always be worth it and can result in losing money. They realized the appeal of discounts and the dopamine hit associated with them, but also gained a better understanding of how stores use sales techniques to influence consumer behavior.
Malls are designed to overwhelm our brains. Add the stress of holiday shopping, and a quick trip to pick up presents could turn into an hours-long shopping spree thanks to all the ways stores use research from fields like consumer neuroscience and neuromarketing to entice you. Retailers create urgency and scarcity to push you to give into the emotional part of your brain, motivated by the release of dopamine.
But we've got your back! With the help of NPR business correspondent Alina Selyukh, we get into the psychology of sales and discounts: Why it's SO hard to resist the tricks stores use — and some tips to outsmart them.