In this episode, Michael engages in an insightful conversation with Ben, co-founder of Sona, about the transformative potential of AI in the hospitality industry. They explore how AI can serve as an enabler for operators, enhancing the efficiency of hospitality businesses by optimizing workforce management and improving guest experiences. Ben shares his journey from being an engineer to building technology companies focused on frontline workforces, detailing the creation of Sona and its impact on hospitality and retail sectors. They discuss the significant benefits of AI, such as providing data-driven insights and automating scheduling to free up managers' time for more critical tasks. Furthermore, they address the challenges of integrating AI into operations, the importance of involving frontline workers in the adoption of new technologies, and the rapid pace of AI advancements. Ben also emphasizes the need for businesses to adopt AI tools early to avoid being left behind and the potential for AI to revolutionize various business operations.

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