The AI Consulting Podcast The Business Case for AI Beyond Efficiency and Automation - with Deborah Golden of Deloitte
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Feb 24, 2025 Deborah Golden, Chief Innovation Officer for Deloitte US, brings over 27 years of expertise in tech transformation. She discusses how generative AI is revolutionizing creativity across industries and driving bold innovations. The conversation highlights the shift from traditional IT to a more R&D-focused mindset that embraces diverse ideas. Deborah also emphasizes the need for pilot projects that balance immediate business needs with long-term AI strategies, while fostering a culture that supports transformative growth and eliminates outdated practices.
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Generative AI Democratizes Innovation
- Generative AI democratizes innovation by lowering barriers for anyone to harness AI's power.
- It fuels abundant creation, enabling diverse, inclusive, and rapid innovation ecosystems.
AI Transforms User Engagement
- Generative AI enables continuous, interactive user engagement unlike traditional static tech.
- This drives personalized customer experience and requires frequent product development pivots.
Cultivate Agile Innovation Culture
- Embrace a culture of disruptive innovation balancing boldness with organizational capacity.
- Cultivate nimble pivot strategies to thrive in constant change and outpace competitors.