Ep. 24 Federal Digital Transformation through Digital Adoption

Software vendors will talk about an increase in productivity once the system is in place; one aspect that doesn’t get mentioned is the whole process of learning the system.  Right now, the federal government is in the middle of a drastic increase in activity.  Billion-dollar programs are being deployed and federal technology professionals will, most certainly, launch new systems to manage these initiatives.

One aspect of digital transformation is the basic one – learning the new system.  These new systems can be specialized scientific applications of more general tools, like project management. 

Billy Biggs from WalkMe suggests we look at a solution that has helped over 2,000 corporate customers. It is an overlay on a browser that can anticipate questions that come up when a person needs to be onboarded or learn a new system. 

Before COVID, there may have been some informal knowledge-sharing “around the water cooler.” Today, there is a high likelihood that a person may be hired and be expected to learn a new project management system while working at home, alone. 

In the new variation of “Home Alone,” this person may get stuck- and drive-up support tickets, losing valuable time.  Further, there is a much more diverse workforce, where assumptions about systems knowledge may not be even balanced throughout the team.

WalkMe uses artificial intelligence to see how most people would use a digital system and provides prompts to help in that change. Listen to the interview as Billy details how his solution increases productivity, and visibility, and allows users to scale.