Driving Growth with Customer Success w/ Janis Zech on RevOps Lab

In this crossover episode with RevOps Lab, hosts Philip and Janis interview USC Founder Eddie Reynolds on the intricacies of executing a successful customer success motion. You'll learn about the importance of customer success and how RevOps can assist this key department – from implementing processes for onboarding to expansion and renewal.

00:00 Introduction

02:39 How do you define RevOps and what strategy does this mean for you?

04:46 What are the problems in customer success right now?

08:37 What are best practices in the onboarding-process?

14:18 What were the biggest changes in customer success in the last 12-18 months?

18:13 Is there a playbook to stay on track the whole year in the usage-process?

23:35 How do you do pipeline management for expansion of renewal-opportunities?

28:13 What else is important when thinking about customer success?

31:57 What does growth look like in the next couple of years?

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