Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. She and Alex explore how simplifying digital engagement, deploying timely CTAs, and adopting a Scrum mindset can empower teams to drive smarter, scalable customer experiences.

Chapters:

Complexity, stakeholders, and collaboration
Navigating toes and turf wars
Building trust through shared strategy
Key traits of successful digital leaders
What Holly’s clients are asking for now
Digital doesn’t have to be daunting
Spotify Wrapped vibes for B2B
The data dilemma and simple starts
Omnichannel kindergarten vs. strategy
The art of simple, timely CTAs
Scrum mindset for digital execution
Staying smart with content and courage

Enjoy! I know I sure did…

Holly's Linkedin: https://www.linkedin.com/in/hollygoodliffe/

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The Digital Customer Success Podcast is hosted by Alex Turkovic

🎬 This content was edited by Lifetime Value Media.
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The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096