The Professional Services Pursuit Ep. 88 - From Data to Decisions: Key Takeaways from the 2025 PS Maturity Benchmark Report w/ Charles Gustine
In this insightful episode of The Professional Services Pursuit, Brent sits down with Charles Gustine, Director of Customer and Market Insights at Kantata, to break down the key findings from the 2025 Service Performance Insight (SPI) Professional Services Maturity Benchmark Report. Together, they explore the emerging trends, challenges, and opportunities shaping the professional services industry—and, most importantly, how firms can use this data to gain a competitive edge. Whether you're looking to improve operational efficiency, get away from reactive resourcing, or better adopt AI, this episode is packed with strategic insights you won’t want to miss.
Key topics covered:
- Breaking down the 2025 SPI Benchmark Report – why this industry barometer matters and what its latest findings reveal.
- How economic shifts are reshaping professional services
- The evolving role of AI, both as a disruptive force and a tool for enhancing operational efficiency.
- Why talent satisfaction, client engagement, and operational performance must work together for long-term success.
- The power of PSA technology – how better forecasting and data-driven decision-making can give firms a strategic advantage.
Read the full SPI Professional Services Maturity Benchmark Report today.
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