Let's Talk Loyalty How Carnival Cruise Line is Redefining Customer Experience with Carnival Rewards (#720)
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.
Tune into Let’s Talk Loyalty and Loyalty TV to hear from Sid Krishna, Vice President of Carnival Cruise Line, on how Carnival is elevating the customer experience as a key party of earning customer loyalty through fleet innovations, exclusive island enhancements and a reimagined loyalty program launching in 2026, Carnival Rewards.
Sid shares how new and upgraded ships, destination developments like Celebration Key, and a simplified, more engaging loyalty program structure are designed to build trust and emotional connection with guests. Sid also provides insights and reflections on the strong early customer response to Carnival Rewards and how Carnival heard and addressed this feedback in a trusting and respectful fashion as a part of how Carnival is leading the industry in customer experience, trust, and loyalty.
Hosted by Bridget Blaise-Shamai
Show Notes:-
1) Sid Krishna
3) Book recommendation: Bring the Noise: The Jürgen Klopp Story