Join Bob and Amas as they dive deep in how to deal with escalations:
- "I have always been intersted in the origin of the statement "the customer is always right", they must not work in service..."
- "In some ways I think the organization is creating escalations..."
- "I would love to be a supervisor in a call center and not be able to tell a lie....."
And much more
Contact Amas and Bob.
http://linkedin.com/in/amastenumah/"
https://www.linkedin.com/in/bobfurniss/
