We explore what emotional intelligence means in the context of customer success and why it plays a pivotal role for CSMs. Our conversation extends to the current climate of heightened global emotions and the critical role of customer success representatives in maintaining a neutral and respectful environment.

This episode also challenges listeners: how do you balance the pressure of meeting goals and maintaining a specific appearance or reputation without losing yourself in the process and risking burnout? Listen in for our insights on this and many more topics that blend the art and science of emotional intelligence, rapport building, and customer success management. This episode is a must-listen for anyone looking to strengthen their emotional intelligence skills in their professional lives.

Connect with Janelle Friday & Daryl Huang on LinkedIn.

Your Host ⁠Bayron Toruño⁠ and ⁠Nav Thomas⁠ are also open to chatting with you!

We recommend you to join, ⁠CS Connect ⁠ a Customer Success Community.