5 Contact Center AI Challenges (and How to Overcome Them!)

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CX Today's Charlie Mitchell introduces five contact center AI challenges.

To run through them and share solutions, he's joined by:

• Neeraj Verma, Head of Generative AI Strategy at NICE 
• GM, ElevateAI by NICE 
• Derek Top, Senior Analyst at Opus Research

Both share their perspectives on each of the trends - as shared below:

• Challenge 1: Limited Accessibility 
• Challenge 2: Achieving Cost-Efficiency 
• Challenge 3: Comparing Different AI Models 
• Challenge 4: Ensuring Security 
• Challenge 5: Embracing the Unknown 

To learn more about ElevateAI by NICE and its 1K Every Day offer, visit: https://www.elevateai.com/

Meanwhile, for more from Opus Research, visit: https://opusresearch.net/

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