Christopher "Chris" Voss is an American businessman, author, and academic. Chris is a former FBI hostage negotiator, The Black Swan Group Ltd CEO in East Grinsted, England, and co-author of Never Split the Difference. He is an adjunct professor at Harvard Law School, the McDonough School of Business at Georgetown University, and a lecturer at the University of Southern California's Marshall School of Business.

What does Chris take on ways to make negotiations smooth and error-free? Are there any critical points one should remember when negotiating in sales or in real life to win in their favor? Is it essential to be more active in listening rather than just hearing surface-level reasoning? Should you show vulnerability when dealing with hostage negotiations?

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FDS Live!: Encerrados en 'La casa de papel'