In this episode of the RegulatingAI Podcast, we speak to Hovig Etyemezian, Head of Innovation at UNHCR, the UN Refugee Agency. From fieldwork in Mosul to AI-powered systems in Geneva, Hovig shares a compelling narrative of innovation, ethics, and resilience in refugee services.
🎯 Key Takeaways:
- How UNHCR uses AI to process refugee feedback at scale
- Why chatbots, messaging apps, and call centers are critical digital tools
- The balance between automation and “human in the loop” care
- Refugee-led innovation programs and grassroots solutions
- Ethical safeguards and the importance of not “parachuting” tech solutions
đź’¬ A conversation that humanizes AI and shows how responsible innovation can restore dignity to displaced communities.
Resources Mentioned:
https://www.linkedin.com/in/hovig-etyemezian-9b33994/
RegulatingAI Podcast: Innovate Responsibly