PRODUCTEA with Leah, Growth & Senior Leadership 23: Adam Fishman, Interim Executive, Reforge EIR, ex-Patreon
Season 2 of the ProducTea! Adam is funny, a friend, and a dad from San Francisco, and does not get any kickback for not recommending JIRA. He’s also an incredibly accomplished brain when it comes to anything Growth and Growth Leadership.
We have both a united love for actionable metrics and we talk about those that we (almost) never touch because they are not:
NPS / CAC / Burndown points and MQLs.
Timestamps:
0:00 Adam’s Introduction
03:45 The tire fire that JIRA is, Stockholm Syndrome as a Service
07:05 Notion is like a grandma’s attic
08:15 How would Adam & Leah define a useless metric
11:30 NPS at Patreon and Leah’s evolution of disgust
17:00 TrustScore at Patreon & CES at Smallpdf
20:52 The problems with CAC
27:50 Team efficiency, burndown charts
33:10 Measuring what your team does
36:00 Why Machine learning works the same way as good product teams
38:15 MQLs & Followers