The AEC Leadership Podcast Effective Leadership Communication Tips to Overcome Conflict Better – Ep 347
May 6, 2025
Daniel Tocchini, co-founder of Take New Ground, dives into the nuances of leadership communication and conflict resolution. He argues that embracing tough conversations can transform conflict into a powerful leadership tool. The discussion highlights the significance of honesty in client interactions and empathetic communication for effective team dynamics. Tocchini also emphasizes the need for leaders to align organizational culture with personal motivations, fostering accountability and promoting a high-performing environment.
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Winning With Honest Insight
- Daniel Tocchini won a contract at ESPN by candidly addressing the CFO's team turnover issues.
- His honest assessment built trust and resulted in multiple referrals and leadership opportunities.
Empathy Enhances Leadership Communication
- Empathize by understanding how others perceive the world to tailor your communication.
- This approach helps deliver difficult feedback in a way that is more likely to be received constructively.
Leaders Must Embrace Difficult Talks
- Great leaders pause to connect and tailor their presence to the context and people.
- They embrace difficult conversations as essential for success, never delaying them to avoid future problems.
