E111 Jean Murray de Villiers, Head of Analytics at SAS Ireland

Today’s guest is Jean Murray de Villiers, Head of Analytics at SAS Ireland.  Jean's role revolves around ensuring that their clients not only maximise the value of SAS software but that they also achieve their specific business objectives while fostering trust in AI. He plays a pivotal role in understanding each client's unique needs and challenges, collaborating with cross-functional teams to provide tailored solutions. This involves conducting in-depth consultations, analyzing data and leveraging SAS's cutting-edge analytics tools to develop actionable insights.

Jean forges strong relationships with clients, acting as a trusted advisor and advocate for their success. He works closely with them to align SAS software capabilities with their strategic goals, providing ongoing support, training, and guidance to drive adoption and ROI. Additionally, he actively contributes to SAS's commitment to innovation and customer-centricity by providing feedback and insights gathered from customer interactions, which play a vital role in shaping future product enhancements and service improvements, especially those related to promoting trustworthy and human-centered AI.

Topics include:

• His background and how he got into the world of Data
• Differences working within Data in South Africa to Ireland
• An overview of his role with SAS
• The importance of certificates and upskilling
• Case studies of the problems they're solving for customers
• Improving the customer experience
• Use cases of AI for Good such as wildlife tracking