294. Breaking Free from the Billable Hour: Gwen Griggs' Journey to Client-Centered Law

In this episode of "The Free Lawyer," the host, a seasoned attorney with over 40 years of experience, introduces Gwen Griggs, a former big law attorney and in-house counsel who co-founded her own law firm. Gwen discusses her journey from traditional legal roles to establishing a practice that emphasizes deliverable-based billing and project management. She highlights the limitations of the billable hour model and its conflicts with client needs. The conversation explores innovative approaches to legal services, focusing on efficiency, transparency, and client satisfaction. Gwen's insights offer practical strategies for lawyers seeking a more fulfilling and client-centered practice.Gwen Griggs, co-founder of ADVOS legal and ADVOS Pro, has a background in Big Law and C-suite roles. In ADVOS legal, she and her partner built a new model, that – instead of hours - measures what matters to the client, team, and owner. The innovative approach - solving a problem worth solving, the sustained success, and the impact on the community, earned ADVOS legal recognition by GrowFL as a Florida Company to Watch.
Built from the lessons learned in business and ADVOS legal, ADVOS Pro’s created training, coaching and a community helping law firm owners build practices they love that love them back. Gwen is passionate about the world-changing impact of entrepreneurs - especially when those entrepreneurs lead law firms. She has been honored to serve on boards of organizations supporting entrepreneurs and is a frequent speaker on leadership, innovation, and alternative business and pricing models.
Discussion on Freedom in Law (00:01:30)
Challenges of the Billable Hour Model (00:02:07)
Developing a New Law Practice Model (00:08:03)
Explaining Deliverable-Based Billing (00:08:58)
Project Management in Law (00:11:22)
Client Communication and Pricing (00:12:40)
Managing Client Communication (00:17:13)
Client Satisfaction with the Model (00:20:00)
Billable Hour Conflicts (00:21:43)
Efficiency and Profitability (00:22:47)
Technology and AI Adoption (00:23:18)
Client Relationships and Trust (00:26:25)
Engagement Letters and Ethics (00:29:57)
Coaching Program Overview (00:30:00)
Client Satisfaction Metrics (00:33:36)
Transforming Legal Practice (00:34:59)
Addressing Resistance to Change (00:36:41)
Importance of Holistic View (00:40:02)
Finding Ideal Clients (00:41:07)
Creating a Better Legal Model (00:43:27)
Would you like to learn more about Breaking Free or order your copy?https://www.garymiles.net/break-free

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