Coaching Conversations in 2025 What is Coaching?
Jan 6, 2026
Discover the fascinating distinction between coaching and corrective feedback, uncovering common workplace confusion. Explore coaching as a structured partnership focused on enhancing self-awareness and leveraging strengths to boost engagement. Learn about innovative tools for coaching, including AI and self-discovery techniques. A practical example featuring an employee named John illustrates effective coaching strategies. Finally, engage with actionable insights on changing coaching behaviors to foster ongoing development.
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Supervisor Corrects, Not Coaches
- Tim Hagen recounts a supervisor pointing out a teller's missed steps by physically showing them rather than coaching.
- He contrasts that corrective action with true coaching which requires ongoing follow-up and development.
Coaching Defined As Ongoing Partnership
- Coaching is a structured, ongoing partnership that helps employees think, learn, and grow instead of telling them what to do.
- It emphasizes questions, listening, self-awareness, skill development, and confidence over time.
Self-Awareness Gap Undermines One-Off Feedback
- Tim Hagen cites research that 85% of people significantly lack self-awareness, making single corrective conversations ineffective.
- Leaders must therefore use continuous coaching to build self-awareness and behavioral change.