Jenny Lay-Flurrie on 20 Years of Accessibility at Microsoft

Microsoft’s Chief Accessibility Officer Jenny Lay-Flurrie shares 20 years of insights on driving accessible technology, from the creation of the Xbox Adaptive Controller to the AI-powered future with Copilot. Discover how Microsoft is shaping digital inclusion and innovating for disabled communities worldwide.

In this episode of Double Tap Weekend, Steven Scott sits down with Jenny Lay-Flurrie, Microsoft’s Chief Accessibility Officer, to explore the evolution of accessibility across the company’s products and culture. Jenny reflects on her personal journey with disability, the founding of the Disability Employee Resource Group, and the launch of impactful initiatives like the Disability Answer Desk.

She discusses how accessibility has shifted from a side focus to a company-wide mission, spanning digital products, hardware, and inclusive hiring practices. From the Xbox Adaptive Controller to adaptive accessories and tactile Surface keyboard stickers, Jenny highlights how co-creation with the disability community drives innovation.

The conversation also dives into the transformative impact of AI and Microsoft Copilot, showing how neurodiverse employees and disabled users leverage these tools to reduce cognitive load, improve speech recognition, and make everyday computing more intuitive. Jenny shares how inclusive data sources, like Be My Eyes and partnerships with universities, are shaping the next generation of accessible technology.

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About Double Tap

Hosted by the insightful duo, Steven Scott and Shaun Preece, Double Tap is a treasure trove of information for anyone who's blind or partially sighted and has a passion for tech. Steven and Shaun not only demystify tech, but they also regularly feature interviews and welcome guests from the community, fostering an interactive and engaging environment. Tune in every day of the week, and you'll discover how technology can seamlessly integrate into your life, enhancing daily tasks and experiences, even if your sight is limited.

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