AI Snips
Chapters
Transcript
Episode notes
Ford Manager Finds Toyota's Surprise
- Frank Pioppo discovered Japanese cars were 100% snap fit while inspecting Toyotas at a Ford plant.
- Ford executives dismissed it saying, "the customer will never notice," illustrating complacency about quality.
Perfectionism Versus Shipping
- Perfectionism often blocks necessary work and shipping.
- Meeting spec consistently yields profitable quality and customer-noticed improvements.
Good Enough Meets Spec
- 'Good enough' means meeting spec, not being flawless under microscope.
- Customers notice functional quality over imaginary perfection.