Gil Pekelman, developer of smart instrumentation for IT and extensive monitoring of machines and networks, discusses AI for IT. They explore the capabilities of Azure OpenAI in resolving tickets and autonomous IT issue fixes. They also touch on the role of AI in password solutions, interactions with bots, prioritizing preventative work in IT, and AI-driven IT monitoring and problem-solving.
ATERRA's AI-powered platform collects telemetric data to predict and fix IT problems before they become critical, improving efficiency and user satisfaction.
The AI platform by ATERRA enables proactive IT management by analyzing data points to identify potential issues before they occur, freeing up IT professionals to focus on preventive work.
Deep dives
AI-powered IT for Efficiency and Customer Satisfaction
ATERRA, a SaaS B2B company, has developed an AI-powered IT platform that predicts and fixes IT problems before they become critical. By accessing telemetric data, the platform collects 60,000 data points per second to identify potential issues, such as running out of disk space, and prioritize them based on severity. The AI capabilities of the platform, including large language models and reasoning engines, enable it to understand user queries and provide automated solutions. For example, the autopilot feature can initiate and complete tasks like password changes, reducing response times and increasing user satisfaction. The AI technology can escalate issues to human intervention when necessary, ensuring effective problem-solving. With the potential to expand beyond IT, this AI-powered tool offers efficiency improvements, particularly in smaller IT teams, by eliminating repetitive tasks and enabling proactive preventive work.
AI as a Virtual Technician in End User Support
ATERRA's AI platform serves as a virtual IT technician, handling user support requests and automating tasks. Users can open tickets or interact with the system in a conversational manner, using natural language to describe their issues. The AI system can understand and respond appropriately, resolving common problems like password issues or access permissions. It can initiate actions, such as changing passwords or granting access, without human intervention, providing instant solutions to end users. By replacing time-consuming manual tasks and reducing response times, the AI system enhances user experience and increases overall productivity. The ticketing system records all user interactions, contributing to a comprehensive history of IT support.
AI for Proactive IT Management and Preventative Work
The AI platform by ATERRA enables proactive IT management by leveraging the collected telemetric data. The AI algorithms analyze data points and identify potential issues before they occur, such as disk space running low or impending system failures. This allows IT teams to address problems before they impact user experience or cause disruptions. The platform prioritizes tickets based on severity, managing tasks like patching, security, and device monitoring. By handling mundane and repetitive tasks, the AI system frees up IT professionals to focus on preventive work and strategic planning, leading to improved infrastructure stability and overall efficiency.
Efficiency Gains and Scalable Application in Enterprises
ATERRA's AI-powered platform offers efficiency gains in enterprise IT departments, handling routine tasks and enabling faster problem resolution. With over 12,000 customers, including large enterprises, ATERRA focuses on expanding into the enterprise market and addressing specific security concerns. The platform's AI capabilities and scalability make it suitable for small businesses as well, eliminating the need for additional IT hires and empowering IT teams to work on preventive tasks. By utilizing AI and automating processes, the platform reduces the response time, improves user satisfaction, and allows organizations to make significant progress in IT management and support.
How can artificial intelligence help sysadmins? While at Ignite in Seattle, Richard talked with Gil Pekelman of Atera about their AI for IT product. Gil talks about developing smart instrumentation for IT and extensively monitoring machines and networks to give you a broad overview of your infrastructure. Then OpenAI expanded its capabilities - allowing users to submit report requests to a large language model that can act as a copilot or an autopilot, able to resolve tickets or prepare them for a sysadmin to act quickly.
