AI-powered IT for Efficiency and Customer Satisfaction

ATERRA, a SaaS B2B company, has developed an AI-powered IT platform that predicts and fixes IT problems before they become critical. By accessing telemetric data, the platform collects 60,000 data points per second to identify potential issues, such as running out of disk space, and prioritize them based on severity. The AI capabilities of the platform, including large language models and reasoning engines, enable it to understand user queries and provide automated solutions. For example, the autopilot feature can initiate and complete tasks like password changes, reducing response times and increasing user satisfaction. The AI technology can escalate issues to human intervention when necessary, ensuring effective problem-solving. With the potential to expand beyond IT, this AI-powered tool offers efficiency improvements, particularly in smaller IT teams, by eliminating repetitive tasks and enabling proactive preventive work.