An Analysis of the 2023 Gartner Magic Quadrant for CCaaS

Watch on YouTube.

CX Today's Charlie Mitchell presents a deep-dive of the 2023 Gartner Magic Quadrant for CCaaS.

He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Liz Miller, VP & Principal Analyst at Constellation Research.

Together, they discuss some of the big talking points from the Gartner MQ, which include:

• Talkdesk losing its market leader status 
• Genesys maintaining its pole position 
• NICE being unable to break free 
• Is Cisco's positioning reasonable?

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.