What's better than one Lean Six Sigma Black Belt? Two! On this episode of Quality Time with MoreSteam, host Dan Swartwout welcomes Lean Six Sigma Black Belts Raquel Chase-Kelly and James Perry to the show. Raquel and James work for Dartmouth Hitchcock Medical Center and Clinics and use process modeling to streamline hospital operations and improve patient care. Process modeling lets you rapidly simulate and anticipate how a system reacts to different situations. During this fun, informative chat, James and Raquel explain how MoreSteam's Process Playground helped Dartmouth Health clear a 155-car backup at a drive-through flu clinic and fix an MRI backlog. This episode also covers building a model with imperfect data and fighting staff burnout. Of course, as always, there are some laughs along the way. Listen and find out why everybody should have a Jamie.

In this episode, you will hear about:

2:23 - The backgrounds of our guests

5:22 - Using Process Playground during the pandemic

6:37 - Streamlining the drive-through flu clinic

9:29 - Starting out with process modeling, simulations, and Process Playground

11:05 - Building models with imperfect data

13:09 - Fixing the MRI backlog

14:50 - Modeling shows the need for additional staff

16:03 - Using Process Playground to advocate for staff well-being

18:48 - The magic of process improvement

20:57 - Teaching process improvement at the Dartmouth Hitchcock Value Institute Learning Center

25:05 - Collaborating with other healthcare providers

Process Modeling and Why Everybody Should Have a Jamie