Putting People First: How Jack Altman Built Lattice Into an Employee Performance Powerhouse
Oct 3, 2023
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CEO Jack Altman discusses his mission to make work meaningful and how he founded Lattice. He explains the development of Lattice HRI, the value of internal feedback, and explores the potential of AI in HR and performance reviews.
Understanding customer needs leads to product-market fit, as demonstrated by Lattice's success.
Lattice's mission is to create meaningful work by prioritizing employee happiness and long-term purpose.
Deep dives
Achieving Product-Market Fit through Customer Mindset
Jack Altman, the CEO of Lattice, emphasizes the importance of deeply understanding the customer's mindset and needs to achieve product-market fit. By immersing oneself in the customer's life and problems, solutions become apparent. This approach led Jack to co-found Lattice, an employee performance software company, after witnessing disengagement and lack of clarity in a previous workplace.
The Pursuit of Meaningful Work
Lattice's mission to make work meaningful stems from the belief that work takes up a significant portion of one's life. Jack stresses the importance of work that provides substance, joy, and long-term purpose. With personal happiness and the pursuit of meaning at work as guiding principles, Lattice aims to create a conducive environment for employees.
Inflection Points and Lessons in Scaling
Lattice experienced several inflection points, such as expanding to become a multi-product company and navigating the challenges brought by the pandemic. These moments revealed the benefits of consolidating solutions for customers, reducing costs and simplifying workflows. Lattice also adapted to the shifting dynamics of the employment relationship, addressing changing talent management needs. Jack emphasizes the value of prioritizing building software and talking to customers to achieve product-market fit, while cautioning against distractions that may hinder this process.
“We just experienced these pains of people feeling unsatisfied, they didn't necessarily feel like there were easy opportunities to be listened to by the company.” CEO Jack Altman is determined to help make work meaningful, and founding Lattice is a big part of that goal. Lattice is an employee performance and engagement software company that wants to put people first. The product was inspired by an experience Jack had with another company when he saw that staff feedback was collecting dust, and employees were disengaged.
On this episode, Jack explains how he started Lattice with just a shadow of an idea, and the a-ha moment that clarified the product. He also takes us through Lattice's most important inflection points, his big learnings on finding product market fit, and why he thinks all work should be meaningful.
This is Crafted from Artium: a show about great products, and the people who make them. At Artium, we help startups and enterprises build incredible products, recruit high-performing teams, and achieve the culture of craft they need to build great software long after we’re gone. Check us out at thisisartium.com
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