On this episode, we hear from two live callers who are trying the model, as well as a parent who is at the end of her rope with daughter’s challenging behavior. Dr. Greene troubleshoots, reminding us of the importance of the Empathy Step. Skepticism (i.e., I think my kid is lying about his concern) can cause a kid to become defensive and stymie the collaborative process. So skepticism means more drilling is necessary. The callers highlight the importance of being patient in learning how to implement Plan B. Dr. Greene reassures them that while the learning model may take some practice, poorly executed Plan B is much more effective than well-executed Plan A.