Gary and Derik welcome Kody Ogden, Director of Technical Operations @ Executech, for the first time on the show!
Kody has been with Executech for over 5 years now and has built our help desk department from the ground up.
Kody joins us to talk about how he manages his team, the growing pains of building a new department inside a company, and how he and his team have achieved such high customer satisfaction ratings (99% in 2022).
Kody also covers some dos and don'ts of working with IT support.
Enjoy the show!
Between the Bytes