Becker’s Healthcare Podcast Michael S. Smith, MD, MBA, Associate System Chief of Gastroenterology for Clinical Operations and Strategic Planning at The Mount Sinai Health System and Associate Professor of Medicine at the Icahn School of Medicine at Mount Sinai
Dec 14, 2025
Join Michael S. Smith, MD, MBA, a leading authority in gastroenterology from Mount Sinai, as he delves into transformative trends in GI care. He highlights the rise of late cancellations post-COVID and the complications they bring. Smith discusses the potential of AI to ease provider workloads while ensuring patient comfort. He emphasizes the importance of actionable data and optimizing patient experience. Plus, hear his advice for future leaders about mentorship and collaboration, ensuring a strong culture in healthcare.
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Late Cancellations Are A Major Operational Threat
- Post-COVID patients increasingly make late cancellations for elective GI procedures, creating lost clinical and revenue opportunities.
- Late cancellations are the top operational concern across academic medical centers according to Michael S. Smith, MD, MBA.
Data And Reimbursement Drive Strategy
- Reimbursement pressures and ASC reimbursement declines threaten GI margins despite slight hospital increases.
- Strong data, analytics, and actionable metrics are essential to align clinical and C-suite priorities.
Use AI To Relieve Provider Burden
- Use AI to reduce provider burden from documentation and off-hours patient communication.
- Deploy AI carefully so patients remain comfortable with nonhuman touches, balancing efficiency and experience.