Eye On A.I. #305 Rakshit Ghura: How Lenovo Is Turning AI Agents Into Digital Coworkers
15 snips
Dec 3, 2025 Rakshit Ghura, VP and General Manager at Lenovo, dives into the revolutionary role of agentic AI in transforming workplaces. He discusses how Lenovo's Care of One platform personalizes employee experiences and improves engagement through omnichannel solutions. Ghura highlights the importance of trust and change management in AI adoption, revealing that many businesses still struggle with readiness. He also outlines Lenovo's innovative strategies, including a fleet of agents and responsible AI practices, that ensure security and enhance productivity.
AI Snips
Chapters
Transcript
Episode notes
Hardware Plus Services As A Differentiator
- Lenovo evolved from device maker to solutions provider by bundling hardware, software and services into outcome-focused offerings.
- Rakshit Ghura says this shift lets Lenovo deliver measurable business outcomes beyond selling devices.
Build One Omnibot For Simplicity
- Do design a single, simple front-end bot that orchestrates multiple backend agents to handle IT, HR, and admin tasks.
- Do ensure the bot integrates with existing backend systems so employees get one unified experience.
BLP: Build, Leverage, Partner
- Lenovo uses a Build-Leverage-Partner model: build agents, leverage LLMs and telemetry, and partner with platform vendors.
- Rakshit Ghura explains this hybrid approach tailors agentic AI to customer needs without being an LLM vendor.