

Role of Emotional Intelligence in Creating a Healthy Information Security Culture
Nadia El Fertasi, Human Readiness and Resilience Expert and former NATO senior executive, highlights the importance of leveraging emotional intelligence to create and sustain a healthy information security culture. During a very thought-provoking discussion, Nadja made some poignant statements and recommendations such as a) build a culture of empowerment and not fear, b) use empathy to counter social engineering attacks, c) make cyber hygiene practices non-technical and reduce human firewalls, and d) practice reason over fear.
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