The CEO, the Customer, and You

Steve interviews Jim Schleckser, a best-selling author and CEO advisor, on how good CEO's manage their time and attention, how the CX professional can speak the CEO's language, and the importance of CX from the perspective of the c-suite.

Read more about Jim on his website, www.jimschleckser.com, and you can purchase your copy of "Great CEOs are Lazy" at Amazon.com.