Empowered Patient Podcast Removing Obstacles to Interfacility Patient Transfer with Angie Franks ABOUT
Angie Franks is the CEO of ABOUT, an innovative healthcare technology company, formally known as Central Logic. ABOUT is solving the problem of getting acute patients to the optimal setting of care as they move into and out of the hospital and then to a post-acute facility or their own home.
Angie explains, "Well, a big contributor to physician burnout is really all of the work. I would call it almost unnecessary friction and noise in their day-to-day jobs. So if we take a use case that ABOUT solves every day for health systems across the country, it is addressing the problem of interfacility patient transfers."
"When our solution is not in place, the noise and the friction on the clinical staff at the accepting location is tremendous."
"All of this noise to get the decision made is just extra work sitting on clinicians' plates that can be handled in a centralized hub, a support service hub on behalf of the health system. We can take all of that work and all of that noise so that the clinicians inside the hospital system can focus on taking care of the patients under their charge while the access center, which operates as a centralized hub and shared service center for the entire health system, can take all of those calls."
"Well, much of this process operates like the 1960s with sticky notes, whiteboards, post-it notes, phone calls, nurses writing information on their hands, and making a lot of calls."
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