AI Chat: ChatGPT & AI News, Artificial Intelligence, OpenAI, Machine Learning Gupshup Raises $60M for AI Agents in Chat
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Jul 23, 2025 Discover the fascinating evolution of Gupshup, which transformed from a messaging platform into a powerhouse in conversational engagement. The podcast dives into their impressive $60 million funding journey and the strategic decisions driving their growth. Explore the rise of customized AI agents in business communications and the challenges faced by established companies in today’s volatile market. With insights on future prospects, this discussion paints a vivid picture of innovation and resilience in the tech industry.
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Gupshup's Messaging AI Role
- Gupshup operates as a backend messaging platform enabling AI agents to interact with customers via text or voice.
- It integrates with major messaging apps like WhatsApp, targeting markets where WhatsApp is primary for business communication.
Valuation Shift After 2021
- Gupshup raised $340 million in 2021 at a $1.4 billion valuation, now valued much lower around $486 million.
- Recent funding rounds include $60 million with half equity and half debt, reflecting market tightening.
Customize AI Agents Thoroughly
- Companies can't just deploy off-the-shelf AI models for customer texting; substantial custom training is required.
- Businesses must provide company-specific data and behavior instructions to train AI agents effectively.