IFMA Facility Support Services Benchmarking Survey discussion, with author Steven Call

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.

In a show that is repurposed from our Healthcare Facilities Network, we welcome  Dr. Steven Call, Assistant Professor at Washington State University and the Founder of Built Environment Resources. With a focus on healthcare facilities management, Steve has dedicated his career to discovering and innovating concepts and tools to address the most critical issues impacting healthcare facilities management. 

Steve's expertise and authorship were instrumental in the creation of IFMA's recent "North American Medical Center Facility Support Services Benchmarking Report." In this episode, we discuss the survey, specifically:

* Research challenges
* Laundry, FTEs, and square foot comparison
* Aging infrastructure and deferred maintenance
* FTE calculation
* The best predictor for an accurate FTE count
* Comment on salaries and staffing
* Compliance as a percentage of facility management budget.  
* Benchmarking concerns and capital planning
* Changing expectations for FM leaders
* Utility expenses by location

As always, thank you for listening.