The Voices of Risk Management Leveraging Generative AI in Insurance Claims Management With Jeff Gurtcheff
Jeff Gurtcheff is the Chief Claims Officer at CorVel and brings a unique blend of passion, collaboration, and extensive experience in worker’s compensation, liability, and property claims. In this episode, Jeff shares his insights on the evolving role of insurance adjusters, the importance of mentorship, and the art of reading policies and people. Jeff also discusses how his experiences in team sports have enriched his professional life in insurance.
Key Takeaways:
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A little bit about Jeff and his role at CorVel.
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Jeff had no clue what an insurance adjuster did. He had to go to the library to look it up.
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Knowing what Jeff knows now, he shares what he’d do slightly differently before joining insurance.
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Prior to joining insurance, Jeff was a baseball player in college.
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Jeff feels so fortunate that he had great mentors during his diverse career in insurance.
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Although reading insurance policies is a big part of what an insurance adjuster does, the other side is the ability to read people.
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Through the lessons Jeff’s learned in baseball and team dynamics, it’s helped his career greatly in insurance and working with a wide range of people.
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Jeff has noticed common myths about the insurance industry are (thankfully) disappearing. In insurance, we really want to take care of our customers and the people we serve.
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How is Jeff thinking about AI and incorporating it into what he does today?
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Where can people go to learn more about AI?
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The world changes and so does technology. We shouldn’t be quick to discard something that’s up and coming.
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What kind of challenges or adversity has Jeff had to face, thus far?
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What advice would Jeff give to others looking to create a career in insurance?
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Jeff gives a shout-out to one of his mentors, Dave Kelly. What a wonderful and patient teacher!
Mentioned in This Episode: