Keys To The Shop : Equipping Coffee Shop Leaders 551: Encore: Designing the Guest Experience w/ Doctor Lisa Waxman!
Designing the experience is pretty much all we focus on. From the colors, textures, sounds, layouts - to the drinks themselves, people's experience is something that is born from design. If we want it to be a good one, we need to put in specific effort across many different areas. One of the areas today' encore episode guest focuses on is the building and space itself where guest drink their coffee and form opiniions that build our business or erode trust.
Today we are re-airing a wonderful episode about designing the guest experince with Dr. Lisa Waxman PHD.
Dr. Lisa Waxman, Ph.D. is an award winning professor and chair of the Interior Architecture + Design department at Florida State University. Her research includes topics related to the design of spaces that foster community, sustainable design, and design for special populations. She also serves on the board of directors for the Council for Interior Design Accreditation (CIDA).
Dr. Waxman has many scholarly and creative works to her name but we will be focused on one particular study "The Coffee Shop: Social and Physical factors Influencing Place Attachment"
She also has written the book, Designing Coffee Shops and Cafes for Community
Please enjoy this episode and make it your goal to take action on utilizing these insights in your cafe!
Listen to these related episodes!
- 367 : Designing Your Coffee Shop for Community w/ Dr. Lisa Waxman
- Culture and Connection w/ Armen Alajain of Arto Brick
- 240 : What to do before your Build your Bar
- 343 : Founder Friday! "Curated Edition" | Hospitality + Meeting People Where They Are
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