Gary Miller on Aligning Customer and Partner Success in the AI Era | Cloud Wars Live

Gary Miller, Executive Vice President and Customer Success Officer, Oracle, talks to Bob Evans about how Oracle is helping customers navigate their AI journeys — whether they're just starting out or scaling enterprise-wide adoption. He shares how Oracle is embedding AI across its entire technology stack, aligning partner and customer success strategies, and empowering organizations through tools like Cloud Success Navigator, Innovation Studios, and democratized AI training to deliver real, measurable business value.

AI-Powered Customer Wins

The Big Themes:

• Embedding AI Across the Entire Stack: Oracle is not just adding AI as a feature — it’s fundamentally integrating AI into its entire technology stack. Gary Miller notes that many customers are surprised to discover that large language models are being trained and deployed on OCI, and that hundreds of AI capabilities are embedded directly into Fusion Applications and Oracle Database. Once customers understand this depth of integration, they quickly shift from curiosity to action, asking for guidance on how to adopt AI now, what use cases to prioritize, and how to define success.
• Cloud Success Navigator Is Central to AI Adoption Strategy: The Oracle Cloud Success Navigator has emerged as a pivotal tool for AI and cloud adoption. What started as a promise in a previous conversation is now a robust, free digital platform that helps customers and partners create innovation roadmaps, prioritize features, and accelerate time to value. With over 6,000 customers and 235 partners using the platform since March, the tool enables organizations to track over 11,000 adopted features — including 450 AI-specific ones.
• AI World 2025 Will Spotlight Real Customer Outcomes: At the upcoming AI World 2025 event, Oracle plans to go beyond product announcements to highlight customer success stories. Miller will host a keynote titled “Bold Outcomes,” featuring innovative customers and partners sharing their journeys. Oracle is also gamifying the learning experience with “AI Industry Adventure,” a theme-park-style game in Customer Success Central. Attendees will solve real-world industry challenges using Oracle Cloud AI solutions, making learning both interactive and fun.

The Big Quote: “Customers are often unaware of how Oracle has embedded AI capabilities across the whole stack. Once they understand that, then they ask us for expert guidance on how best to achieve their transformation goals using Oracle AI solutions. I had one CEO, he said, after he saw this, he said, 'Well, don't let us fumble around in the dark looking for value. You know, where it is, point us there.' And so they asked, how can I start adopting AI in my current environment? . . . How do I define AI, success metrics, and realize AI value? That's the key thing."

More from Gary Miller and Oracle:

Connect with Gary Miller on LinkedIn or learn more about Oracle and AI.

Visit Cloud Wars for more.