Carrie Fletcher, a leadership development expert and lawyer who trains leaders at Cambridge and London Business School. She discusses how law firms have evolved in talent and leadership, why human skills like trust and rapport matter, and how AI is reshaping apprenticeship and the need to teach intentional human skills.
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Early Law Roots In A Small Firm
Carrie Fletcher learned to become a lawyer after working as a secretary/paralegal at a small Michigan law firm and seeing lawyers' impact on clients.
That experience motivated her to attend law school and pursue a career serving people through law.
question_answer ANECDOTE
From Litigator To Development Leader
Carrie moved from private practice into professional development after meeting Scott Westfall who was building PD modeled on McKinsey practices.
She found the role exciting because it made people-development a standalone, strategic job in law firms.
insights INSIGHT
Why Law Firms Lag Other Firms
Law firms lag other professional services by a decade or two in talent management and business practices.
Partnership governance and lawyer-led management create resistance to adopting non-legal disciplines.
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On today's episode of Pioneers and Pathfinders, we're delighted to welcome Carrie Fletcher, a leadership development expert, lawyer, and longtime force for change in the legal profession. With more than 30 years of experience, Carrie’s work spans leadership workshops, executive coaching, consultancy, and thought leadership. As the global head of faculty at O Shaped, she works with law firms and legal departments to reimagine legal leadership through a client-centric, business-focused lens. At Cambridge University’s Møller Institute, Carrie helps global professional services leaders strengthen their leadership and strategy skills to achieve greater impact. She delivers master's level, team-based leadership programs at London Business School and collaborates with faculty there on leadership research and case studies. Carrie also serves as an affiliate instructor with Harvard Law School’s Executive Education program, working with partners and emerging leaders around the world.
In our conversation, Carrie reflects on how leadership development in law firms has evolved, what she's learned from working across global markets, how O Shaped equips lawyers for modern leadership roles, and the skills lawyers need not just to succeed, but to thrive in today's profession.
Read the full transcript of today's episode here: https://www.seyfarth.com/dir_docs/podcast_transcripts/Pioneers_CarrieFletcher.pdf
Pioneers and Pathfinders