Walking Your Talk | Culture Change & Leadership
36: Culture shaping series - Encouraging gives others the courage to be their best
Jan 20, 2020
Explore the power of encouragement in shaping culture and influencing behaviors. Learn how recognizing and praising desired behaviors early on can create a positive and inclusive culture. Discover the pivotal role of early adopters in driving cultural change and fostering a customer-centric culture.
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Quick takeaways
- Encouraging desired behaviors in a culture shapes success by setting clear intentions and recognizing positive actions.
- Supporting and encouraging early adopters of change can lead to a collective shift in behavior within a group.
Deep dives
Encouragement Shapes Culture by Defining and Highlighting Good Behavior
Encouraging individuals involves understanding and defining what 'good' behavior looks like within a culture. This can be challenging when dealing with abstract concepts such as risk management or empowerment. However, as intentions are set, clarity on desired behaviors increases. For instance, the shift in perceiving near misses as crucial indicators in safety over the years exemplifies this evolution, making it easier to encourage positive behaviors when clearly defined.
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